We provide a support channel for our users and it can be accessed here: https://support.edwinsoft.net
Please contact support if you have any support issues, questions such as:
- Problem with using the software
- Problem with purchasing
- Refunds (more details can be found below under "Refunding Your Purchase")
- Any other pertaining to our software and/or services
All support tickets are replied within 24 hours. Please check back here if you do not receive email notification from us after 24 hours.
We reserve the rights NOT to render support to people who abuses the support team. Warning will be given to user who submit tickets that are considered rude. If the behavior persist, no support will be provided and the user will be notified when such a decision is made.
Refunding Your Purchase
Open a support ticket with subject "Refund" for the product that you would like to refund.
Products eligible to a refund within 60 days of purchase:
Input your Order number inside the body of the support ticket.