It has come to our attention that there are users facing high failure rate when using UltimateDemon.
We have looked into this and we have found out the likely cause that it is due to account activation. The default time to retry email activation was set to be 3 minutes and apparently, that is too short.
This in turn caused the task items to fail with the error "Exceed Retry Limit".
How to check if you are affected by this:
- Select the task from your project screen that is 100% processed and have a high number of pending items
- Click [Task Log] from the toolbar.
- In the "Task Log" screen, mouse over the "Status" column and you will see a small funnel icon at the top right corner
- Click the funnel icon
- Select "Exceed Retry Limit" (1)
- Check the "Message" column to see if most of the items are displaying the message "Task delayed as no email containing activation link is found" (2).
If you see a lot of items with the above message, you are one of the affected users.
A screenshot of how it will appear on your task log (click image to enlarge).
How to correct this:
Users who are facing this issue can fix it by applying the following steps:
- Select the task from your project screen
- Click [Task Log] from the toolbar.
- In the "Task Log" screen, select any item that has "Exceed retry limit"
- Click "Reset Retry Limit" from the toolbar
- Check "Reset all items that have exceed retry limits"
- Click [Yes]
UltimateDemon will retry email activation again.
Set "Verify email after X minutes" to a larger number (10 minutes) when you create a task. This will provide sufficient time for emails to arrive in the mailbox.
What's going to happen next:
We will be looking into this and a new update that is aimed at addressing this issue will be released. We appreciate your patience.
If you are not one of the affected users but still experiencing high failure rate:
Please file a support ticket at https://support.edwinsoft.net and we will assist you from there.
Posted on 23 Dec, 2011 03:38 am Comments: 5
- Andrew on 27 Dec, 2011 05:43 am commented:
Unfortunately the above steps didn't work. UD went through it's motions and again failed on all the accounts with the same exceeded error.
- admin on 25 Jan, 2012 03:43 am commented:
Sorry for the late reply. I believe this "exceed retry" situation has greatly improved after the first update 22.214.171.124.
By re-adjusting the default email activation to 10 minutes has certainly helped in overcoming this. There are many other situations that could cause a submission to fail after retry.
Just to name a few:
- overloaded proxies
- overloaded visual aid providers
- overloaded sites
- sites intentionally reject the submission
- sites never send out the activation email
- the content that is submitted to the site might not have satisfy the site criteria (e.g. description too short)
- and many more
For those mentioned above, it is beyond what the software can handle as they are beyond the software control. If a site has been suspended, no software will be able to submit to it. Not even a manual submission will work in that case.
Nevertheless, huge improvements have been made ever since UltimateDemon has been launched. With the launch of version 126.96.36.199, the submission rate for WordPress directories have also been greatly improved. Removing of unwanted sites is also much easier now.
Next in our pipeline will be to get link wheel functionality up.
- CoCo on 23 Mar, 2012 12:34 pm commented:
This had no affect on failure rate. Just ran through submissions again. end up back where I started with VERY low submission rate.
- admin on 24 Mar, 2012 12:03 am commented:
This was an issue when UD was initially launched and the above provided solution worked.
What you are facing is very unlikely to be caused by this.
Refer to page 117 to 122 of the user guide on how to fix a failed submission.
If you are using 3G network for your submission, it will give you very high failure rate. Use a proper Internet connection.
- Dylan on 04 Apr, 2012 11:11 am commented:
This worked for me. My completed count is going way up now, thanks guys.